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Baldrige 20/20: An Executive's Guide to the Criteria for Performance Excellence, by Baldrige Performance Excellence Program
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Hindsight may be 20/20, but without a crystal ball, how can you make sound decisions now that will steer your organization toward success on the road ahead? The answer discovered by executives of 86 U.S. organizations that have received prestigious Presidential recognition as role models, plus thousands of others striving for performance excellence, is use of the Baldrige Criteria for Performance Excellence. These executives adopted the Criteria as a way to foster innovation and run their organizations and found that the Criteria became the way to achieve organizational success and sustainability. Baldrige 20/20 highlights examples of their successes, presenting results demonstrating improvements, and sharing stories of some of their journeys to performance excellence and lessons learned along the way.
- Sales Rank: #1988835 in Books
- Published on: 2011-07-01
- Original language: English
- Dimensions: 9.75" h x 7.00" w x .25" l, .80 pounds
- Binding: Paperback
- 116 pages
Most helpful customer reviews
3 of 4 people found the following review helpful.
This book falls short of performance excellence
By Biz Books
The book took 1.5 hours to read and contained little valuable content. One could receive the same by visiting the Baldrige website. I had high expectations based on the title and was sorely let down with the lack of content. The most valuable content was the last 30 or so pages which provided models previous winners have used in each of the 7 criteria.
If you are looking for an executive's guide to performance excellence, I suggest you look elsewhere. The content is insufficient to provide substantial guidance.
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