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Client Whisperers: The Olympians of Client Service, by Mr. Jim Lyon
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You’ve likely heard about or even witnessed horse and dog whisperers at work. They instinctively understand the animal’s issues, they somehow gain the animal’s trust, and they achieve results that were only envisioned, but never realized. So too in this book, you will learn about whisperers – client whisperers. It was due to these remarkable client whisperers that an entrepreneurial start-up company with no investment capital achieved leader status in a highly competitive market. The book includes descriptions of and stories about all aspects of a complex client service business, including sales, marketing, pricing, risk mitigation, service delivery, mergers and acquisitions, and strategic partnering. But most importantly it is a refreshing story about the client whisperers who focused on the needs and gained the trust of their clients to synergistically achieve success. In doing so, these client whisperers proved that client success begets company success – even against some of the largest consulting companies in the world. Do you know a client whisperer? Have you ever worked with one? Are "you" a client whisperer? For answers to these questions, we invite you to read the engaging success story, Client Whisperers. “It is rare these days to encounter people who can deliver the type of principled leadership that has been missing in so many of our twenty-first century corporations. Jim and Judie’s remarkable success story illustrates how to transform passion, purpose, integrity, wisdom and strong professional will into a sustainable market leadership position. This is a story about client whispering at the highest level!” Jim Pascarell, former General Manager CMA Consulting Services “This wonderful story is a testament to the theory that client success begets company success. If you want to better understand how to increase the value of your products and services to your served markets, either as a service organization or an individual service provider, this book is a must read!” John Roberts, Ph.D., former Chief Financial Officer Santa Rosa Junior College “A great read for anyone in business. Jim reminds us that listening to your customers is the best lesson of all.” Neil Boyer, former President The Cedar Group “These folks certainly have mastered the art of differentiation. Their creative and artful execution produced some extraordinary results, including wrestling market share away from some of the largest consulting companies in the world. And their many interesting stories make a terrific ‘cook book’ for entrepreneurs of all types.” John Willie, President Creative Engine
- Sales Rank: #4488908 in Books
- Brand: Brand: Lyon's Pride
- Published on: 2012-02-03
- Original language: English
- Number of items: 1
- Dimensions: 9.00" h x .66" w x 6.00" l, .87 pounds
- Binding: Paperback
- 292 pages
- Used Book in Good Condition
About the Author
Jim Lyon enjoyed forty years of providing software and software services to the higher education market. He earned a B.S. degree from Cornell University in economics. Prior to joining IBM as a systems engineer, he spent four years as a basketball coach and mathematics teacher. During his business career, he held senior leadership positions with Cornell University, Information Associates, Dun & Bradstreet Software, USA Group, The Hunter Group, Cedar Group, and CedarCrestone. He also was cofounder of a startup company that became a market share leader in the PeopleSoft services business. Jim can be reached at jim.lyon@lyonoffice.com. Judith Lyon worked in higher education as a faculty member and senior planning analyst at Penn State University. She served as Director of Computer Services and Vice President for Planning and Development in the community college sector and was President of the Board of EDUCAUSE [CAUSE]. Judith was Vice President for Professional Services for Information Associates and Associate Managing Partner for Coopers & Lybrand. She was a founding partner for two start-up companies. Judith earned a B.S. and M.Ed. degree from the University of Utah, and a Ph.D. from Penn State University. Dr. Lyon can be reached at judie.lyon@lyonoffice.com
Most helpful customer reviews
2 of 2 people found the following review helpful.
Fascinating look at client-focused service sales
By Sophie Oakes
It was interesting to read about how Jim Lyon developed what turned out to be a long term plan for success -- essentially making client success your first priority, on the assumption that all else will follow. Harder than it sounds. Maintaining that plan and following all the steps consistent with it was clearly a challenge as Jim and his team worked with various investors in and owners of their business. Lots of lessons at lots of levels.
1 of 1 people found the following review helpful.
Great book!
By BizAtty
As a corporate attorney and consultant, in addition to reading it, I am giving copies to clients for their client relationships. I highly recommend it to any consultant seeking to add true, long-lasting value to clients or customers.
1 of 1 people found the following review helpful.
A must for those who depend on pleasing clients for their livelihood.
By elizabeth Harrington
Lyon's book is well written and obviously by a pair who have put their principles in action to achieve a great success. Anyone who is responsible for the bottom line in pleasing a client base can learn something.
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